© 2021 Anyday Inc.
User Experience Design
The folks at Qola believe that everyone is unique with an individual background and life story. Qola’s unique assessment process allows care takers to get to know and understand these unique traits and requirements, allowing them to provide care and services that are tailored to the changing needs of each individual.
Qola’s existing application was difficult to navigate and as a result, it required their team to provide many one-on-one training sessions to educate their customers on basic even the most basic functions.
They approached us to solve their very costly user experience barrier and, of course, make their interface more visually pleasing.
Often times, web apps are launched very quickly and without scalability in mind. It’s fair enough to say that it’s probably the best way you to design, build, and ship a product to prove concept quickly.
As your app becomes a smashing success with your customers, it’s easy to neglect usability enhancements when adding new features, pages, and tools.
This was the case for Qola’s team, and it was about time for them to start thinking about their users and what type of experience they wanted their users to feel when interacting with their app at any touch point.
Qola’s web app contained hundreds of screens when accounting for very important pages, interactions, and modals.
To ensure no page or interaction was left behind, we employed a rigorous information architecture phase to sort every piece of information by page, category, and sub category.
The result? A brand new foundation that is designed for scalability.
Our number one goal for this product was to enhance the user’s experience, allowing them to get to any page with as little effort as possible. Our number two goal was to reduce Qola’s costs for onboarding new customers and training existing ones, which sometimes accounted for several hours per month per customer.
By emphasizing on sorted navigation, we were able to achieve both goals.
To finish off, we wanted to dress our carefully considered wireframes with a carefully considered theme that is timeless, accessible, and relevant to Qola’s industry.
© 2021 Anyday Inc.